Patient-Centered Radiology Communications: Engaging Patients as Partners.

Overview

Patient-centered care is a model in which, by bringing the patient's perspective to the design and delivery of health care, we can better meet patent's needs enhancing the quality of care. Patient-centered care requires finding ways to communicate effectively with a diverse patient population that has various levels of health literacy, cultural backgrounds, and unique needs and preferences. Moreover, multi-media resources have the potential to inform and educate patients promoting greater independence. In this review, we discuss the fundamentals of communication with the different modes utilized in radiology and the key elements of effective communication. Then, we highlight five opportunities along the continuum of care in the radiology practice where we can improve communications to empower our patients and families and strengthen this partnership. Lastly, we discuss the importance on communication training of the workforce, optimizing and seamlessly integrating technology solutions into our workflows, and the need for patient feedback in the design and delivery of care.